Payment, Refund & Returns Policy

1. Payments & Security

At Hakiman Remedies (https://www.thehakiman.com/), we prioritize the security of your transactions. All payments are processed through secure, encrypted, and trusted third-party payment gateways. We do not store your credit card, debit card, or UPI details on our servers at any time.

2. Refund Policy

We take immense pride in the quality and authenticity of our herbal solutions. However, we understand that issues may occasionally arise during transit or fulfillment:

• Applicability: Refunds are applicable strictly in cases of damaged, incorrect, or non-delivery of products or services.
• Reporting Window: Refund requests must be raised with our support team within 7 days of the delivery date, accompanied by photographic evidence if products arrived damaged or incorrect.
• Processing Timeline: Once an issue is verified and a refund is approved by our quality assurance team, it will be processed back to your original payment method within 7–10 business days.

3. Returns & Hygiene Protocol

Due to the natural, health-focused, and perishable nature of our herbal formulations, we maintain a strict returns protocol to ensure safety and hygiene for all our patrons:

• Eligibility: To be eligible for a return, products must be entirely unused, unopened, and in their original packaging with all factory seals intact.
• Inspection: All return requests are subject to physical inspection and approval by our quality assurance team upon receipt of the returned item.
• Shipping Charges: Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., incorrect item shipped or defective packaging).

4. Shipping & Delivery Timeline

We are committed to making holistic wellness accessible to every household across India:

• Coverage: Our logistical network currently supports secure shipping exclusively to all states and union territories within India.
• Dispatch & Delivery: Orders are usually processed and dispatched from our clinic within 2–3 business days. Once handed over to courier partners, delivery takes approximately 5–7 business days depending on your location.
• Unforeseen Delays: Delivery timelines are estimates and may occasionally vary due to extreme weather, natural disasters, or unexpected logistical disruptions beyond our control.

5. Customer Care & Support

If you have any questions about a refund, wish to initiate a return, or require assistance with your order, please reach out to our team:

• Phone / WhatsApp: +91 8881116681
• Email: hakimanremedies@gmail.com
• Company Address: 293/640/293/192, Shop No 2 UGF Aishbagh Rd, Lucknow, Uttar Pradesh - 226003
• Consultation Hours: Saturday – Sunday | 9:00 AM – 2:00 PM